Two Locations in Service

State-of-the-Art Facilities Harnessing Redundancy & Delivering Reliability. 

Monitoring Your Fire & Security

With Multiple AES RF Networks Available Throughout Texas

Emergency Phone Monitoring

Pool, Schools, Elevators, and Parking Lots

Mini Cellular Alarm Communicators

Works with any Intruder Alarm System, Network Redundancy, and Dealer Management Portal

Live Video Monitoring

Intelligent Video Surveillance and Alarm Verification Solutions

M2M Dual SIM fire alarm communicator

Purchase your next M2M fire communicator online through the Dealer Portal. 

Houston office location

Universal Sole/Dual path commercial fire cellular and IP communicator, which is UL-864 listed and NFPA-72 compliant.  Supports Contact-ID, SIA and Pulse 4+2 communication formats, as well as dry contact inputs.  Device utilizes the AT&T and Verizon 5th generation LTE cellular networks.  Unit is activated by the installing dealer on the M2M online portal, and includes the M2M “RControl Admin Mobile App” for on-site device diagnostics and configuration.

We’ve Got You Covered

Southwest Dispatch Center keeps their alarm dealers one step ahead of the competition. We know what it takes to provide dealers and their customers just what they expect from a central station. “Exceptional service you EXPECT and DESERVE.”



We offer numerous options to transmit alarm signals successfully from the alarm panel to the Central Station Receiver.

Dealer Care

Our commitment is to offer valuable multi-faceted services and support to save you time and promote increased revenue.

End-User Options

Unique solutions designed to assist in retrieving the information that matters most to the alarm dealer and their customer.

Monitoring Services

By offering numerous IP monitoring solutions, we keep our alarm dealers front-runners in the industry.

Time Saver Services

Supplying you with the information and assistance you want to be more productive with your time.

BoldNet Neo

Your portal for dealer and customer direct monitoring access.

We’ll Show You How It’s Done

Southwest Dispatch Center holds monthly training classes on not only the products and services we offer but on all the most popular equipment. Preview the upcoming training and workshop classes by clicking the link below. If you find a class you would like to attend and you are a current SW Dispatch Center Dealer, please log in to the dealers only section of this website and register for the class.

24/7 Central Station Monitoring

Keeping Watch… By-Day and By-Night.

Get One Step Ahead of the Competition

Our dealers benefit from a vast selection of services utilizing the latest technology with state-of-the-art equipment.
You can be assured your customers will be given the exceptional service they expect and deserve.

If you are a professional in the security or fire alarm industry, we are very interested in providing you with progressive monitoring solutions. For more information please call our friendly sales team at 877 888 7116 or click the button below to get started.

Recent Developments

Stay up-to-date with the goings-on with Southwest Dispatch and the industry! Southwest Dispatch Center
keeps their alarm dealers one step ahead of the competition.

New Location Opening Q4 2019

Southwest Dispatch Center is excited to announce that we have finalized negotiations on our second location. We will be located north of Houston in Spring, Texas. Both locations will be manned 24/7/365 and will be UL Listed. We will be holding training classes at the new location very soon and look forward to announcing our Grand Opening.

New Video Monitoring Products

If you aren’t familiar with video monitoring, you should be.

Video monitoring offers your company an additional avenue for recurring monthly revenue and your customers the benefit of expedited police response time. Having the video with the alarm helps reduce false alarms and improves customer service. We have recently released monitoring services for some exciting new video products that will help you and your customers. Call our Sales Team today to learn about all our new video monitoring products and services.

New M2M Cellular Communicators

The new M2M cellular communicators are now available on LTE-M/LTE with redundant coverage on AT&T and T-Mobile networks increasing coverage possibilities in difficult locations.  Remote panel programming gives you upload/download capabilities via TIP/RING to select panels.  With a smartphone app for end users and an admin app for installers, you can have control from anywhere in the world.  M2M equipment is cost effective and the low-cost monthly charges adds interactive services to your recurring monitoring revenue.

You’ve Got Questions? We’ve Got Answers!

Southwest Dispatch Center dealers are of the highest importance to us. If you have questions for us, please let us know so we can get those questions answered by our trained staff.