Working at Southwest Dispatch Center offers you a pleasant work atmosphere where ethics and diversity are respected.

We are looking for enthusiastic, motivated, customer service oriented individuals to be a part of our team.

Southwest Dispatch Center is an alarm monitoring company located in Richardson and Spring, Texas. We have been in business since 1989, offering exceptional customer service to Alarm Dealers and their customers. The commitment of our employees and the quality of service we deliver has been central to our success.

Working at Southwest Dispatch Center offers you a pleasant work atmosphere where ethics and diversity are respected. Our company is growing and expanding. We provide the training you need to help you be the best you can be.

Start Your Career In Dispatch Today!

Locations: Dallas and Houston
Job Type: Full-time

Job Description:

Southwest Dispatch Center, a 24×7 Alarm Monitoring Company, is looking for exceptional customer service-oriented Call Center professionals, to work in our Central Station as Customer Service/Alarm Monitoring Operators.

Exceptional Candidates will possess:

  • A pleasant phone voice and excellent communication skills.The ability to speak clearly while making outgoing calls to verify alarms, and dispatch authorities.
  • Passionate when it comes to helping others.
  • Enjoy a fast-paced, challenging team environment.
  • Ability to work in a high volume call center.
  • A caring, can-do attitude; always conveying professionalism and a desire to help.

If offered the position, you must commit to attend the entire duration of the training schedule without interruption. Your full participation is required on every day of training! Paid training begins on your first day of employment.


  • Must be able to work holidays, weekends, and mandatory overtime once training is completed.
  • Dependable and punctual.
  • High School Diploma or equivalent
  • Type 20 wpm

Applicants with criminal backgrounds need not apply.
**Application will be made during training for a Texas Department of Private Security Alarm Monitoring License as a requirement for continued employment and will include an FBI background check and fingerprinting.

We are hiring for multiple shifts which require the ability to work both Saturday and Sunday and has two consecutive days off during Mon-Fri:

**Compensation: $15.00 per hour or higher depending on previous Alarm Monitoring Experience.

***Bonus compensation for English/Spanish speaking candidates.

****Bonus compensation for weekend hours worked.

Here is a list of just some of the great benefits we offer:

  • Medical and/or Dental
  • Free Life Insurance
  • Vision Discount Program
  • Paid Vacation after 1 Year of Service
  • Paid Sick Time
  • 401k with Employer Matching

$$$ Double-time pay for hours worked on Holidays and Birthdays $$$

Our business has been consistently growing and expanding since 1989. We offer paid training, a comprehensive benefits package, over-time, opportunities for advancement, and a pleasant work environment which is conveniently located off I-75 in Richardson

Salary: $15.00 /hour

Ready to apply?

Fill out the form below to apply to start the application process.

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    Do you have any physical condition or handicap (physical/mental) that may limit your ability to perform the job for which you are applying?

    If yes, what accommodation could we consider to make your employment possible in the job you are seeking?

    Smoker or non-smoker?

    Can you sit for 8 hours?

    Previous employment information

    A conviction record will not necessarily be a bar to employment, other factors such as age, time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

    1) Have you ever been convicted in any court of a misdemeanor of domestic violence?

    2) Have you ever been convicted in any court of a crime punishable by imprisonment for a term in excess of one year?

    3) Are you under indictment for a crime punishable by imprisonment for a term in excess of one year?

    4) Are you a fugitive from justice (Have you ever fled from any state to avoid prosecution)?

    5) Are you an unlawful user of a controlled substance or addicted to any controlled substances?

    6) Have you ever been adjudicated as a mental defective or been committed to a mental institution?

    7) Are you illegally or unlawfully in the United States?

    8) Have you ever been ordered by Court to refrain from harassing, stalking, or threatening an intimate partner or child of such intimate partner?

    9) Have you been ordered by a Court to refrain from engaging in any conduct that would place an intimate partner in reasonable fear of bodily injury to the partner or the partner's child?

    10) Are you currently, or have you ever been prohibited from carrying a firearm under any federal or state law?

    11) Have you ever been arrested for a Felony, a class A misdemeanor, class B misdemeanor or have you ever been court-martialed by the military?

    12) Are you an alien in the United States?

    If the answer is yes, what is your alien registration number?

    13) Have you ever been a United States citizen and renounced your citizenship?

    If so when and where?

    Certification and Understanding

    UNCONDITIONAL RELEASE | Equal Opportunity Employer M/F

    I agree to comply with all rules of this company, I hereby affirm that all the foregoing statements are true and correct and that I have not knowingly withheld any fact that would, if disclosed, affect my application unfavorably. I hereby authorize the company to conduct any investigation it deems necessary with respect to information set forth on this application. I also hereby authorize this company to release such information together with their opinions on these matters without any liability for any damages whatsoever caused either directly or indirectly by giving or receiving such information or opinions. I authorize any former employer, present employer, schools, colleges, and universities utility companies, credit, finance bureau/offices, personal references, and/or other persons to give any information they may have concerning my character, health, credit, and employment record. I hereby unconditionally release any names informant form any and all liability resulting from the furnishing of this information.

    I understand that nothing herein or otherwise shall be deemed to create any contract of employment between the company and me and that my employment may be terminated by the company or me at any time without advances notice one to the other.

    In making this application for employment, I also understand than an investigative consumer report may be made whereby information is obtained through personal interviews with my neighbors, friends, or others with whom I am acquainted. This inquiry includes information as to my character, general reputation, personal characteristics, and mode of living. I understand that I have the right to make a written request within a reasonable period of time to receive additional, detailed information about the nature and scope of this investigative consumer report.