Dealer Care

You, the Alarm Dealer, are the most important part of our business. Our commitment is to offer valuable multi-faceted services and support to save you time and promote increased revenue.

Dealer Billing Software

Southwest Dispatch Center believes that billing is the absolute most important thing outside of fast, error free response. Customers generally won’t pay until they receive a bill. If you have to spend a day each month billing your customers, you lose a day you could be selling more systems. With our Dealer Billing Service, we do all the work for you!

Alarm and security dealers use our cloud-based billing software to create recurring invoices, keep track of appointments, schedule work orders, write proposals, accept payments and more.

Telephone Service

You can be assured that your customers will receive the exceptional service Southwest Dispatch Center is proud to deliver. As a dealer you have more options when choosing the right receptionist service to meet your company needs. Telephones are answered in your company name 24 hours a day, 365 days a year.

Virtual Receiver Lines

Southwest Dispatch Center maintains a forefront approach to offering the up and coming services in the industry. Virtual receiver technology eliminates the need for the old hunt group scenarios which limited the number of calls to be processed by the receiver. The bandwidth efficiency is increased to receive and process alarm transmitter messages through it’s smart memory capabilities. The virtual receiver remembers the last handshake protocol used to communicate with each alarm panel based on DNIS and/or ANI/Caller-ID. The receiver will then present this handshake protocol first the next time the alarm transmission from that specific panel is received, thus reducing the time it takes to process the alarm transmission and allowing many more signals to be processed. The virtual receiver provides for up to twenty-four lines per receiver unit. Virtual receivers have the ability to recognize multiple alarm formats on one phone line.

Dealer Web Access

Since the Central Station is a very important part of your daily business, we believe you should have the ability to directly view your accounts and your activity. That’s why every Southwest Dispatch Dealer is encouraged to use our Dealer Access Service absolutely free!

Mobile/Tablet App

Our BoldNet mobile app to give dealers and technicians streamlined access to accounts. With BoldNet Mobile, users have quick access to common activities such as viewing account status, placing accounts on and off test, and looking up customer information.

You’ve Got Questions? We’ve Got Answers!

Southwest Dispatch Center dealers are of the highest importance to us. If you have questions for us please fill out
the below to help us get those questions answered by our trained staff.

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