Dealer Care
You, the Alarm Dealer, are the most important part of our business. Our commitment is to offer valuable multi-faceted services and support to save you time and promote increased revenue.
Dealer Billing Software
Southwest Dispatch Center believes that billing is the absolute most important thing outside of fast,
Alarm and security dealers use our cloud-based billing software to create recurring invoices, keep track of appointments, schedule work orders, write proposals, accept payments and more.
Telephone Service
You can be assured that your customers will receive the exceptional service Southwest Dispatch Center is proud to deliver. As a dealer you have more options when choosing the right receptionist service to meet your company needs. Telephones are answered in your company name 24 hours a day, 365 days a year.
Virtual Receiver Lines
Southwest Dispatch Center maintains a forefront approach to offering the up and coming services in the industry. Virtual receiver technology eliminates the need for the old hunt group scenarios which limited the number of calls to be processed by the receiver. The bandwidth efficiency is increased to receive and process alarm transmitter messages through it’s smart memory capabilities. The virtual receiver remembers the last handshake protocol used to communicate with each alarm panel based on DNIS and/or ANI/Caller-ID. The receiver will then present this handshake protocol first the next time the alarm transmission from that specific panel is received, thus reducing the time it takes to process the alarm transmission and allowing many more signals to be processed. The virtual receiver provides for up to twenty-four lines per receiver unit. Virtual receivers have the ability to recognize multiple alarm formats on one phone line.
Dealer Web Access
Since the Central Station is a very important part of your daily business, we believe you should have the ability to directly view your accounts and your activity. That’s why every Southwest Dispatch Dealer is encouraged to use our Dealer Access Service absolutely free!
Mobile/Tablet App
Our BoldNet mobile app to give dealers and technicians streamlined access to accounts. With BoldNet Mobile, users have quick access to common activities such as viewing account status, placing accounts on and off test, and looking up customer information.
You’ve Got Questions? We’ve Got Answers!
Southwest Dispatch Center dealers are of the highest importance to us. If you have questions for us please fill out
the below to help us get those questions answered by our trained staff.