End User OptionsUnique solutions designed to assist in retrieving the information that matters most to the Alarm Dealer and their customer.
The landscape is constantly changing in the security technology industry and Southwest Dispatch has solutions for the lifestyles of today and to help prepare for lifestyles of tomorrow.
Southwest Dispatch offers various solutions which have apps available to the alarm dealer and their end users. The apps provide enhanced lifestyle options including control of lighting, HVAC and more. Our web portals and and apps can be easily used with web-enabled devices for remote access and control wherever you may be.
Open & Close
We have three different options to meet your customer’s needs.
The most basic service is to have the alarm panel arming and disarming signals log to the account activity with no operator involvement. Customer’s interested in knowing if the alarm panel was armed or disarmed within the boundaries of a schedule can be supplied with precise information.
Partial supervision of arming or disarming is optimal in most situations. The customer might only need to know that a location is disarmed/open by a certain time each day or armed/closed daily after being locked up for the night. Customers are notified by text when events happen outside of the predetermined schedule.
Occasionally, customers prefer full supervision of the arming and disarming. Whether they are monitoring when kids leave and return from school or making sure employees are opening the location in a timely manner. No matter the situation or level of supervision, Southwest Dispatch Center can accommodate your customer’s needs.
Exceptional customer service is one of the building blocks for success with every alarm company. We want your customers to be satisfied with the way we handle their alarms. When an alarm is initiated at the customer’s home or business our operators will take action according to the dealer’s specifications based on their customer’s needs. Southwest Dispatch Center delivers exceptional customer service by providing versatility combined with quick and efficient alarm response times.
Schedule notifications for convenience
Text Message Notification
Text messaging is a fast and reliable means of notifying customers of the information they need regarding the status of an alarm or signal.
E-Mail technology is one of the most effective ways to convey information to the alarm dealer’s customer. Predefined reports can be generated to assist the alarm dealer with information on alarm activity, open close history or any other information that might be needed. These reports can be e-mailed in Microsoft Word or Adobe pdf formats.
Customers are allowed access to predefined information on their account. This can be helpful for a customer that wants the ability to utilize a standard web browser to view account activity or emergency contact information.
You’ve Got Questions? We’ve Got Answers!
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