All of the products sold on SouthwestDispatch.com website are shipped directly from the merchants. Therefore shipping rates, methods and terms on southwestdispatch.com are set by individual merchants, not by Southwest Dispatch Center. This information will appear on your order summary page when you are ready to make your purchase.

Products sold on SouthwestDispatch.com website are subject to refund and warranty policies of each individual merchant.

To protect the buyers, each new merchant account is manually verified and qualified by Southwest Dispatch Center staff prior to merchant account activation. In addition, Southwest Dispatch Center requires each merchant to enter the shipping tracking information for each order. SouthwestDispatch.com pays each merchant after the package has been confirmed as delivered. If the package is not confirmed as delivered, the merchant is not paid.

In the event that a customer has not received the merchandize or received the wrong or damaged merchandize, Southwest Dispatch Center will do our best to help investigate the issue and resolve the issue with the merchant. If the issue cannot be resolved and the merchandize is not delivered to the customer, Southwest Dispatch Center will refund up to $100 maximum of the total amount of the order made on SouthwestDispatch.com website. In such an event the merchant’s SouthwestDispatch.com account may be perminently suspended.

SouthwestDispatch.com encourages customers to provide feedback regarding any less than satisfactory experience. Please submit your feedback to info@SouthwestDispatch.com.

Southwest Dispatch Center’s staff monitors and reviews our merchants on a regular basis and may suspend the merchant’s account in case of suspicious activity, unsatisfactory customer service or poor quality of products sold by the merchant.