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SmartConnect

The Smarter Way to Send Signals

What is SmartConnect

Traditional toll-free service is routed through a cluster of network nodes and switches using one carrier and with little to no backup if the service is interrupted, all while being billed at a higher rate for an inferior service. SmartConnect breaks the traditional model by offering redundant paths over multiple carriers at a lower signal cost. So, a line cut in Tennessee doesn’t affect your alarm signals from reaching Southwest Dispatch Center as it could with traditional toll-free service.

Traditional Phone Technology Path

SmartConnect Toll-Free Reroute Paths

Southwest Dispatch Center SmartConnect Toll-Free Reroute Service

The SDC Toll-Free Reroute allows a single toll-free number, already programmed into an alarm panel or PERS unit, to route over two separate long-distance providers. One number, two separate carriers. Unprecedented in the electronic security industry providing uptime and reliability.

Cost Saving Benefits

SmartConnect offers the highest quality service at the most competitive rates, while always maintaining first-class customer service.  Our reliable and fully scalable toll-free services are designed to fit your unique communication needs and budgetary requirements.

The examples below show significant savings over traditional toll-free services offered.

Please contact our Sales Department for assistance in comparing your current toll-free service to our SmartConnect toll-free service.

Southwest Dispatch SmartConnect
Toll-free Service Billing Example

Brand ABC Telephone Company – Example
(5.5 Cents/Minute, 6-Second Increments, 18-Second Minimum, Two Decimal Billing)

01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
Time
08:10:25
08:12:14
08:15:56
08:21:29
08:26:35
08:25:41
08:29:01
08:36:38
08:36:52
This example includes a total of 15k incoming calls (typical for a 500 commercial fire account dealer using toll-free receiver lines).
Caller Number
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
Location
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
*Totals:
Minutes
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
4,500
Cost
0.03
0.03
0.03
0.03
0.03
0.03
0.03
0.03
0.03
$450.00

Southwest Dispatch SmartConnect – Example
(2.5 Cents/Minute, 6-Second Increments, 18-Second Minimum, Four Decimal Billing)

01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
01/01/2013
Time
08:10:25
08:12:14
08:15:56
08:21:29
08:26:35
08:25:41
08:29:01
08:36:38
08:36:52
This example includes a total of 15k incoming calls (typical for a 500 commercial fire account dealer using toll-free receiver lines).
*Sub-Total:
Southwest Dispatch Toll-free Number Fee – Per Number
Southwest Dispatch Service Usage Fee – 10%
Totals:
Caller Number
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
(214) 123-4567
Location
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Minutes
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
4,500
4,500
Cost
0.0075
0.0075
0.0075
0.0075
0.0075
0.0075
0.0075
0.0075
0.0075
$112.50
$10.00
$11.25
$133.75
*Note: All telecommunication service charges are subject to federal, state, and local taxes and regulatory fees; which are in addition to the above examples.

Toll Free Service*

Take advantage of Southwest Dispatch Center’s telecommunications buying power for toll free service for voice communications and alarm signal transport.

Monthly processing fee per toll free number
Monthly Toll Usage fee
$10.00
Toll usage, fees and taxes as billed from SDC vendor plus 10%

Both above fees apply to all toll-free numbers listed on the Toll-Free Service and Telephone Number Release Agreement.

*Requires separate signed Toll-Free Service and Telephone Release Agreement

Ready to get started?

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